faq

Wax melts are scented chunks of wax which release scent when heated in a wax warmer, these can be electric or a classic burner which heats up with an unscented tea light. These are an amazining alternative to candles as they dont evaporate and easily cleaned whenever you fancy a change.

Snap off a chunk or two of your wax melt, if using a tea light wax burner remember to use an unscented tea light so you can get the true experience of your chosen fragrange. We recommend using a 4 hour tea light as the bigger tealight may cause damage to your burner as well as burn off the scent in the wax melt too quickly.

Once you can no longer smell the fragrance, it is time to replace your wax melt, to do this you need to pop a tea light in and wait until your wax starts to loosen, then simply slide off. Wee buns!

Any company that is selling home fragrance products must comply with EU legislations and have CLP compliant labelling. The CLP Regulation (Classification, labelling and packaging) is a European Union legislation that standardises the warnings that have to be on products which contain chemical substances (essential and fragrance oils). It was decided that candles fall within the CLP Regulations and it became law here in the UK/NI in June 2015.

It is Derry Mood Melts (aswel as every supplier in our category) to provide CLP labelling for our home fragrance products which provides all the necessary information to comply with the EU regulations.

Simply add your items to the basket. Once you have chosen your products head to to checkout. Please remember to add your details carefully, taking time to check your address is correct.

Once you have completed checkout you will recieve a confirmation email. Once your items are made up, we will email again to advise you that your order has been dispatched or ready for collection.

If you dont recieve these emails when expected please check your email's "JUNK" folder.

Our current dispatch and delivery times are 3-5 days

Please be mindful of busier times when mail can be slower.

Once the items are dispatched there is not anything we can do to quicken your orders delivery time.

Once your order is dispatched using Royal Mail 2nd class post, their guide is 2-3 working days. Please be mindful that we are in a pandemic so things are running slower than what we are used to. Please allow 10 working days before contacting me regarding late deliveries.

After 10 working days have passed, i will be more than happy to check up on your parcel. Then if needed a replacement or refund will be issued.

Please inspect your order on arrival and contact us immediately if you find the item is defective.

We will happily issue a full refund if items are returned within 10 days of dispatch.

To be eligible for a return, your item must be in the same condition that you recieved it and in its original unopened packaging. If your item arrives damaged please send photographic evidence straight away. You will also need your order number or proof of purchase.

We will not accept returns without prior arrangement.

Return postage is at the cost of the customer.

Any other queries feel free to contact us.

We try our very best to keep our packaging as eco friendly as possible. Our snap bar clamshells are manufactured in the U.K. and are made of 700 micron plastic. Not only are they 100% recyclable they are also made with 88% recycled plastic.

Our recycled matt white labels feature a facestock made of 100% post-consumer waste (PCW). While it's made of recycled materials, however, it maintains a bright white facestock.